Grand Palace Hotel & Resort
Front Office Executive/Bellman
Application Deadline: 26 Mar 2024
Summary
- Vacancy: --
- Age: 18 to 35 years
- Location: Dhaka, Rangpur ...
- Salary: Negotiable
- Experience: 3 to 7 years
- Published: 3 Mar 2024
Requirements
Education
- HSC
Experience
- 3 to 7 years
- The applicants should have experience in the following business area(s):
Hotel
Additional Requirements
- Age 18 to 35 years
Responsibilities & Context
- Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
- Consistently offer professional, friendly and engaging service.
- Assist guests with mail, messages, and any plans or arrangements they require Assist with any plans or arrangements the guest intends to make during their stay.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned.
Skills & Expertise
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka, Rangpur, Sylhet
Apply Procedure
Email your CV
Send your CV to the given email hr.mgr@grandpalacebd.com
Company Information
Grand Palace Hotel & Resort
Address:
S. A. Point, Level-02, 22 Kakrail, Dhaka-1000